Packages for functions may be delivered to the hotel up to one week prior to the event/convention. Arrangements must be made through your Catering/Event Manager for storage. Receiving, handling and shipping charges may apply. No COD packages will be accepted. The hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC).
Please note that the hotel storage facilities are extremely limited.
Please do not ship valuables. We cannot be responsible for contents.
When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage.
Client / Guest Name
Hold for Arrival (arrival date)
Attention (Event Manager contact)
Hotel Name / Address / City State ZIP
Number of packages in that shipment
We also recommend that you have a packing slip both inside and outside of each package. Guests will be responsible for the packing and return of all packages.
Shipping from the Hilton Chicago O’Hare Airport
The Hilton Chicago O’Hare utilizes The UPS Store located in the hotel for our shipping needs. Please see The UPS Store for pick-up and delivery schedules.